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About Scholastic

Careers at Scholastic Canada

Job postings

If you are interested in applying for an available position or would like to have your resume kept on file for a more suitable opportunity, please forward your resume, attention Human Resources to:

E-mail: resumes@scholastic.ca
Fax: 905-887-3639

Should you wish to mail your resume or fill out an application in person, we are located at:

Scholastic Canada Ltd.
Human Resources Division
175 Hillmount Road
Markham, Ontario
L6C 1Z7

Resumes are kept on file for a period of three months.

We wish to thank all candidates for their applications in advance and advise that only those selected for an interview will be contacted.

Recruitment-related accommodations for disabilities are available to applicants who are selected for an interview. Please notify the interviewer in advance of any accommodations you require.

Thank you for your interest in Scholastic Canada.

Current Opportunities

Bilingual Customer Service Representative (French) (Markham, ON) | Inside Sales Consultant (Markham, ON) | Payroll Coordinator (Markham, ON) |

Bilingual Customer Service Representative (French)

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A Bilingual Customer Service Representative position is available in our Inbound Call Centre for an experienced Bilingual (French) Customer Service Representative.

RESPONSIBILITIES

  • This position will promptly handle all customer inquiries to ensure appropriate action is taken to maintain a high degree of customer satisfaction and loyalty. 
  • Answer and/or resolve a variety of telephone inquiries from customers ranging from those of a general nature to more complex problems.
  • Accurately enter all telephone orders.
  • Interface with other departments to solve customer problems and ensure an understanding of operations.

QUALIFICATIONS

  • Successful completion of secondary school education, minimum of 2 years Customer Service and 1 year recent Inbound Call Centre experience.
  • Strong computer skills required (Excel; Word; Share Point; Avaya; Contact Centre Software; Demandware).
  • Dedication to continuous improvement and customer service excellence
  • Friendly, professional and diplomatic telephone manner
  • Excellent reading, writing & verbal communication skills; fluency in both French and English
  • Fast, accurate data entry capability.
  • Superior interpersonal, administrative and multi-tasking abilities.
  • Ability, aptitude and initiative to learn new skillsets.  

Schedules are driven by peak business needs – hours of work: Monday to Friday shifts anytime between 7:30 am and 8:00 pm; Saturday 9:00 am to 1:30 pm.

Interested applicants are to forward a copy of their resume with their salary expectations by March 31, 2017 to:

Human Resources Division
175 Hillmount Road, Markham, ON L6C 1Z7
resumes@scholastic.ca, Fax: 905-887-3639


Inside Sales Consultant

Date Posted:
Division:
Position Type:
Location:

Scholastic Canada is one of the country's leading publishers and distributors of children's books and educational materials in both official languages.

We are looking for Inside Sales Consultants! Contract positions are available at our head office location in Markham within our Book Fairs division.  Working in a call centre environment with availability to adjust working hours to accommodate flexible business demands is required between 7:30 a.m. and 7:00 pm.

RESPONSIBILITIES

  • Books and confirms all fairs, within a set timeframe, as per individual budgeted sales and revenue targets.
  • Prospecting and retention is a primary focus.
  • Utilizing Salesforce, update and maintain all customer account and contact information.
  • Collaborates with Sales Supervisor to determine prime schools to be contacted for fairs to build fair count and maximize revenue.
  • Responds promptly to customer requirements during course of the fair, including product and procedural information, pick-ups, and general information.

QUALIFICATIONS

  • 1-3 years of telephone inside sales experience working in a call centre environment, as well as a college or university degree is required.
  • The successful applicant must have an outgoing personality and the ability to work well with others on a team.
  • Candidates require excellent verbal and written communication skills as well as strong interpersonal skills, organizational skills and a professional outlook.
  • The ability to multitask in a fast paced work environment is required.
  • Intermediate knowledge of Microsoft Office and working knowledge of Salesforce is required.   

We offer:

  • Health and Dental Benefits after probationary period.
  • Employee discounts on scholastic merchandise in employee store!
  • Extensive training

Interested applicants are to forward a copy of their resume with their salary expectations by March 31, 2017 to:

Human Resources Division
Fax: 905-887-3639
E-mail: resumes@scholastic.ca


Payroll Coordinator

Date Posted:
Division:
Position Type:
Location:

RESPONSIBILITIES:

  • Process biweekly payroll for 400+ employees.
  • Prepare and complete various reports as required from both internal and external sources (Report on Hirings, Request for Payroll Information, etc).
  • Process new hires, terminations and payroll adjustments, as well as updating employee vacation accruals.
  • Answer routine questions and provide guidance and support to employees on company policies as it relates to payroll and benefits in a professional and courteous manner.
  • Provide backup to Payroll and Benefits Supervisor for STD/LTD process. 
  • Responsible for employee file management.
  • Provide backup to Human Resources Coordinator for new hire orientations.
  • Provide end user support and issue resolution for time and attendance issues.
  • Other duties as assigned.

QUALIFICATIONS:

  • The ideal candidate has a Community College diploma or equivalent, along with 2 years previous experience in Payroll. 
  • Successful completion of Payroll Compliance Practitioner (PCP) certification preferred. 
  • They must have exceptional organizational, planning and time management skills, including the ability to multi-task, be flexible and move from one priority to another, while maintaining a high level of accuracy and attention to detail. 
  • Well-developed interpersonal and communication skills are essential.
  • Knowledge and understanding of basic accounting and human resources principles and concepts is required.
  • The candidate must be proficient in Ceridian Insync Blue, Crystal Reports, Microsoft Word and Excel.

Interested applicants are to forward a copy of your resume including salary expectations by March 31, 2017 to:

Human Resources Division
Fax: 905-887-3639
E-mail: resumes@scholastic.ca