Triple Treat Password Pages Troubleshooting and FAQ

Q: My password doesn’t work, or I'm getting strange messages when I try to enter my password.
  1. Your password is case-sensitive; please be sure to enter it exactly as it appears in the Triple Treat Teacher's Guide.
  2. Make sure you're not confusing similar-looking letters with numbers ("l" with "1", "o" with "0", etc.)
  3. Verify that your CAPS LOCK is not on.
  4. Many schools’ computer networks operate through a firewall as protection against viruses, hacking, and unsuitable sites. This may prevent materials from being viewed or downloaded. Try to connect from your home computer or another computer that is not connected through the firewall. Even at home, you may need to view and adjust your security settings to ensure site access is not blocked.
  5. Please make sure that your internet browser and any plug-ins are up-to-date, and JavaScript enabled.

Q: I can get in, but I get error messages when I try to view/download the documents.
  1. Many schools’ computer networks operate through a firewall as protection against viruses, hacking, and unsuitable sites. This may prevent materials from being viewed or downloaded. Try to connect from your home computer or another computer that is not connected through the firewall. Even at home, you may need to view and adjust your security settings to ensure site access is not blocked.
  2. You must have Acrobat Reader installed on your computer. This is a free download available from http://www.adobe.com/products/acrobat/readstep2.html
  3. Please be sure you have the most current version of Acrobat Reader installed.

Q: When I print there are no spaces between the characters.
  1. Be sure the correct printer is selected in your print dialogue, and that you have the most current print driver installed for your printer. Check the printer manufacturer’s website under “Support” for current driver downloads for your operating system & printer.

We regret that Scholastic Canada is unable to provide personalized technical support for users of this site. If you are experiencing difficulties and have followed the tips outlined above, please contact your school’s computer support staff for further assistance.